The owners Jim and Diny are both personable and helpful, but the soul of the store (as it always has) revolves around Daq, the mechanic. He’s top-notch… the best wrench I’ve ever seen. He does the simple stuff flawlessly and the difficult stuff easily. He pays attention to the small things, and has an ingenious creativity. He can do any repair, and more times than not, can do it with a used part or a piece of inner-tube (for example). He does great work, and can usually save you some money (so you can stock up on Gu).
Daq has a name for everyone (I’m “Captain Burnsie”), and every rider in town drops in to hang out every once and awhile. You add in the (relatively) new (and cool) guy Rob, plus Jim and Diny… and West Hill is as much a place to hang out as it is a place to buy bikes. So, if you want to talk shop, if you want a new bike, a bike repair, even a (hard) Tuesday night road ride or a (very hard) cyclocross practice, West Hill’s the best place in the area. They’re just off 91 and just outside of downtown Putney (8 miles or so from Brattleboro). Or, you can cruise to their website (and lots of cool stuff) at www.westhillshop.com.
Pictures… one of the shop, and one of me riding in my West Hill kit: